Author: Kathleen Doyle-White

May 5, 2008

Good morning, team,

The following challenge is inspired by Jan Foster, sales manager at XPLANE, who often sends me words of wisdom that she reads along the way.

The excerpt below reveals the philosophy of Charles Schultz, creator of the “Peanuts” comic strip. You don’t have to actually answer the questions. Just read the e-mail straight through, and you’ll get the point.

1. Name the five wealthiest people in the world.

2. Name the last five Heisman trophy winners.

3. Name the last five winners of the Miss America pageant.

4. Name 10 people who have won the Nobel or Pulitzer prize.

5. Name the last half-dozen Academy Award winners for best actor and actress.

6. Name the last decade’s worth of World Series winners.

How did you do?

The point is, none of us remembers the headliners of yesterday. And these people aren’t second-rate achievers: They are the best in their field. But applause dies. Awards tarnish. Achievements are forgotten. Accolades and certificates are buried with their owners.

Here’s another quiz. See how you do on this one:

1. List a few teachers who aided your journey through school.

2. Name three friends who have helped you through a difficult time.

3. Name five people who have taught you something worthwhile.

4. Think of a few people who have made you feel appreciated and special.

5. Think of five people you enjoy spending time with.

Easier?

The lesson: The people who make a difference in your life are not the ones with the most credentials, the most money, or the most awards. They are the ones who care about you.

Your challenge this week is to let these people know how much you appreciate having them in your life. Try extending yourself to others so they know you care about them too. It doesn’t have to be with banner headlines: Just, in some small way, let them know you’re there to help if they need it.

Many thanks to Jan for sharing the Schultz philosophy. She’s not only been a great client, but has referred many wonderful clients to me over the years. I appreciate her insights and amazing networking abiliities!

Have a great week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2008 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

April 28, 2008

Here is a challenge from the archives that seems appropriate again:

Good Day, Team,

The coach’s challenge for the week is inspired by a quote from Albert

Einstein: “A problem cannot be solved at the level of consciousness in

which it occurs.”

The challenge this week is to consider one problem you’re currently

dealing with and find a completely different way to solve it. To

create new ways of doing things, we have to think very differently

about possible solutions. This requires us to actually “see”

differently, that is, we must be able to look at our difficulties with

a completely different perspective in order to create new solutions to

them.

One of the great benefits of working on a team is that you can ask a

team member how she or he views a situation. In asking for another’s

point of view, we gain a different perspective, and this allows us to

see something in a new way. This then enables us to also seek a

different solution.

Changing your environment can alter your perspective, too. How often

have you found yourself sitting at your desk laboring over possible

solutions to a problem, just to find that your mind is continuing to

circle around the same solutions you’ve already tried that aren’t

working? If at that moment you decide to get up and take a short walk

outside, you can easily change your state of mind and have access to

more creative thoughts. It’s as though the cobwebs have cleared, and

you can literally see the problem and possible solutions in a different

light.

Try experimenting this week with different ways to solve a problem. If

you’re able to allow an outside influence to alter the way you see a

problem, you may find the right solution.

Have a great week!

Kathleen

April 21, 2008

Good day, team,

This week’s coach’s challenge is about learning to trust. When I first pondered this idea, I thought it was about trusting other people. But upon reflection, I realized that it was first about trusting myself and then trusting others. That is, we build trust by behaving reliably and by expecting the best from others.

We earn other peoples’ trust by doing what we say we’ll do. We act with care and consideration. We are dependable. We are known for our integrity. No hidden agenda causes us to give mixed messages to others. Our actions reflect our intentions.

We reinforce our trust in others by releasing skeptical thoughts about them. If we start out suspecting someone or something and entertain the suspicion long enough, we convince ourselves that it is the truth. But skepticism is usually more wrong than right. Thoreau noted, “We are always paid for our suspicion by finding what we suspect.” I think the opposite is also true: If we expect to trust other people, we will find something in them to trust.

This week, observe what you do to be trustworthy and also how much you trust your fellow team members. What are you doing to foster feelings of trust in others? Do you find yourself deceiving others either by lying, withholding key information, or telling stories that are untrue about yourself and others? Are you fooling yourself by thinking that others don’t see your deception? If you do trust others, how do you communicate that trust?

Trust is key to the development of any strong friendship, partnership or working relationship. Mutual trust and esteem are part of the foundation of all successful ventures. Look for ways this week to be more trustworthy and to be more trusting of others. You will find that much more is possible when we trust each other.

See if you can confirm the words of Francois de la Rochefoucauld: “The trust that we put in ourselves makes us feel trust in others.”

Have a great week!

Kathleen

April 14, 2008

Good morning, team,

April is National Poetry Month, and the occasion reminds me how important it is to pursue interests other than work. When I was young, I wrote poetry. I’m not sure why; somehow poetry spoke to me very early on, and I started making up rhymes in my head and then writing them down. Once, I woke in the night with a poem that was so anxious to get written down that I wrote it on the bed sheet. My supportive mother cut the poem out of the sheet the next morning and remade my bed with a new one. When I came home from school that day, there was my poem, written with pencil on a piece of rumpled sheet. From then on, there was always paper and pen by my bedside.

My poetry muse continued to influence me until I was in high school. When I was a sophomore, I began to be very critical of my poetry. I worried what other people would think, and the satisfaction I felt after I’d written a poem was quickly being replaced by embarrassment. One day in English class, I wrote a poem about our beagle, Charley. We all had to read our poems out loud, and although mine was far superior to many, when a boy I had a crush on teased me later and told me how stupid my poem was, I didn’t write another for almost 25 years.

By the time I was in my early twenties, I was working in Washington, D.C., in a crazy, fast-growing business, and all my available time was taken up by my job. I worked incredibly hard during the week and then tried to recover on the weekends. Hobbies and extracurricular activities went by the wayside.

It wasn’t until I was approaching middle age that I began writing poetry again. I had forgotten how good it made me feel to use words to create pictures and to be able to express my most intimate thoughts in poetic form. I also realized that it had been years since I’d engaged myself in any activity that wasn’t work-related.

The experience I had had as a child when I wrote poetry began to re-emerge. It was so satisfying to sit and write for a few hours and then go back the next day and read what I’d written. The critical part of my brain had matured and was not so anxious to jump in and tell me everything that was wrong with the poem. Or perhaps those thoughts were there, but I just didn’t take them as seriously any more. I was finally able to do something for pure enjoyment that had nothing to do with my work or my family: It was just for me. And every time I wrote a line it energized me and made me feel good.

Your challenge this week is to identify your interests that are not work-related and cultivate them. In my husband’s case, he plays keyboards once a week with a drummer. They don’t do it to perform or to record, they just get together every Wednesday night and play because they love it. This pleasure keeps him balanced and healthy. When he plays, he’s not thinking about anything else, he’s just enjoying the music.

If you already have something in your life that you do for pure enjoyment, be sure you continue to make space for it. If you find that most of your time is taken up by obligations, carve out some time for yourself when you can re-energize, recreate, and renew by doing something you love. Maybe it’s quilting, (how many women do you know who have a room full of crafting materials that never get used?) or knitting or painting or gardening. Perhaps you enjoy carpentry or boating or dancing. A game of golf can often restore all the energy that an entire week of strategic planning meetings uses up. Find your special hobby or interest and don’t let a week go by without making time for it.

Remember the old saying, “All work and no play makes Jack a dull boy.” Find that thing you love to do and do more of it.

Have a great week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2008 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

April 7, 2008

Good day, team, Last week I traveled to Southern California to visit a client for a few days. On my early Tuesday morning flight, I found myself seated in a Bombardier aircraft, a small turbo prop that seats about 70 passengers. The seats line up in rows of two on either side of a central […]

March 31, 2008

Good day, team, I’ve been rereading some of Marcus Buckingham’s book “The One Thing You Need to Know,” which focuses on the key things all managers and leaders need to know to be successful. Buckingham defines the main responsibility of a manager as follows: “The chief responsibility of a manager is to turn one person’s […]

Coach’s challenge for March 24, 1008

Good day, team, It’s officially springtime, and I can’t let the beginning of this wonderful season go by without writing about it. Spring is about energy, renewal, opportunities for new growth and color! On Saturday morning I went for a walk in the park, and the radiant, beautiful colors of flowers and shrubs were showing […]

Robert J. Frame

I believe Kathleen’s most significant contribution was the consulting work she did with some of the individual managers. Kathleen worked with them on changing their attitudes and approaches to their responsibilities, so that they were more open to change and took an approach that emphasized personal accountability for driving change and producing results. –Robert J. […]

Roy Camblin

“…singularly the most perceptive counselor and coach I’ve ever worked with…has the experience, insights and communication skills to facilitate individual and group determination of their true goals, and the skills to constructively move them toward attaining those goals.” –Roy Camblin, Senior Vice President, Engineering, Navis

March 17, 2008

Good day, team,

David Brooks has been writing for The New York Times editorial section for more than 30 years. He’s a conservative, and although I don’t often agree with his political opinions, I do appreciate a great writer when I read one, and he fits the description.

This past week, he wrote a very interesting article, “The Rank-Link Imbalance,” describing a trait he often sees in people in power: “People who have all of the social skills to improve their social rank, but none of the social skills that lead to genuine bonding. They are good at vertical relationships with mentors and bosses, but bad at horizontal relationships with friends and lovers.” He could have called the article “The Sad Sagas of the Supremely Successful.”

He describes how this happens:

“Perhaps they grow up in homes with an intense success ethos and get fed into the Achievetron, the complex social machine that takes young children and molds them into Ivy Leagues valedictorians. They go through the oboe practice, soccer camp, homework-marathon childhood. Their parent-teacher conferences are like mini-Hall of Fame enshrinements as all gather to worship in the flame of the incipient success. In high school, they enter their Alpha Geekdom. They rack up great grades and develop that coating of arrogance that forms on those who know that in the long run they will be more successful than the beauties and jocks who get dates.

“Then they go into one of those fields like law, corporate management, medicine or politics, where a person’s identity is defined by career rank. They develop the specific social skills that are useful on the climb up the greasy pole: the capacity to imply false intimacy; the ability to remember first names; the subtle skills of effective deference; the willingness to stand too close to other men while talking and touching them in a manly way.

“And, of course, these people succeed and enjoy their successes. When Bigness descends upon them, they dominate every room they enter and graciously share their company with those who are thrilled to meet them. They master the patois of globaloney—the ability to declaim for portentous minutes about the revolution in world affairs brought about by technological change, environmental degradation, the fundamental decline in moral values.

“But then, gradually, some cruel cosmic joke gets played on them. They realize in middle age that their grandeur is not enough and that they are lonely. The ordinariness of their intimate lives is made more painful by the exhilaration of their public success.

Brooks goes on to describe some of the stupid things these powerful, emotionally adolescent people do to fix that loneliness. How many times have you seen the corporate executive get drunk at the company Christmas party and make a sloppy pass at one of the pretty young things in the crowd? Maybe they turn to prostitution, as we saw in the recent headlines about the governor of New York, because transactional relationships are something they understand. How many managers do you know who claim that they work as hard as they do because they value their families most, and yet they travel most of the time and are hardly ever with their families?

This entire phenomenon creates middle-aged professionals who end up emotionally bankrupt due to their inability to experience any genuine intimacy in their lives. They carry on inauthentic relationships until they suddenly realize that their lives are made up of empty successes without any real connection or heart. They feel a lack of integrity since their external actions don’t match their internal state and often find themselves acting out in undignified ways.

I remember working with someone years ago who always looked and acted the part, but never seemed happy doing it. He couldn’t give anyone else his full attention and would often start working on his computer in the middle of a conversation with someone on the team. This inability to really connect with anyone was filled instead with a false personality that liked to act as though he always had it together and didn’t really need anyone else to help him out. He was cool and smart and always had the same kind of smile for everyone. We called him “Teflon man”: nothing ever stuck. He was so smooth and seamless that it was almost scary to watch him, because he seemed so inhuman.

When his wife walked out on him one morning after 24 years of marriage, he looked at himself in the mirror and didn’t like who he had become. He came to work a week later and announced to all of us that he’d hit a wall in his life and that he knew things had to change. He asked each of us to write a small paragraph about who we thought he really was, and started the process of unraveling the false personality he had so carefully woven over the years. The person who emerged was a really nice guy who wasn’t going to be the next president of the company, but was a pretty darned good manager and friend.

Your challenge this week is to try being true to your self and authentic in your interactions with others. If you’ve been living up to someone else’s idea of who you should be or some company’s idea of what a successful person looks and acts like, ask yourself if this is who you really are and if you want to continue to support that false personality you’ve created to fit in.

As Shakespeare wrote, “This above all, to thine own self be true, and…thou canst not then be false to any man.” Try finding out who that true self is and allow it to come to the forefront. You may just find that others respond in kind and your work and personal relationships are far richer because of it.

Have a great week!