September 13, 2004

Good morning Team,

The coach’s challenge of the week is try to turn adverse situations into breakthroughs. What happens when things get out of control? How do we deal with chaos? In the fear and confusion that accompany chaos, people tend to blame each other and a scapegoat is found. It has to be someone’s fault that things didn’t go as planned. The breakdown that comes from chaos often diverts our attention into an unproductive line of inquiry that focus’s on who’s at fault. But, in truth, there’s only one productive line of inquiry in a crisis: What can we learn? What needs to be done? Shifting the focus to learning and doing always changes a breakdown into a breakthrough.

“The winners of tomorrow will deal proactively with chaos, will look at the chaos per se as the source of market advantage, not as a problem to be gotten around.” Tom Peters

Have a great week!


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