August 02, 2004

Good morning Team,

The coach’s challenge of the week is to be a mirror, not a sponge. This
comes from Don Maruska and his book, “How Great Decisions Get Made”. He
writes, “Be a mirror, not a sponge. Many hard feelings arise and
decision-making efforts derail because people absorb what they think others
said and meant without checking it out first. It’s much easier, more
effective, and less painful to be a mirror rather than a sponge. Discover
the real issue that needs immediate attention.”

When was the last time you asked for clarification about what someone was
saying, rather than assuming you understood what they were saying and had an
immediate opinion or judgment about it? Try acting as a mirror and simply
reflecting what you see or hear. When you reflect back what you’ve heard,
you give people an opportunity to modify or restate their perspectives.

It’s best not to assume that we know what someone else is thinking, saying
or meaning. Don’t be afraid to ask.

Have a great week!


P.S. – Don’t forget to breathe!

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