Category: Executive Leadership

Finding Optimism In The Midst of Bad Economic Conditions

Good day, team,

This week I’ve been trying to figure out whether all the bad news we’re hearing about the economy is educating us or making things worse. We have more access to information than any other generation before, and so are more informed, but this plethora of information also colors how we think about events.

For every bit of bad news I read, I can also come up with a number of positive interpretations. But I have to work to turn my perspective around. For example, Powell’s Books (now the biggest book store in the U.S.) decided not to go through with a planned $5 million expansion, even though the company had financing for it. But because of a recent 5 percent drop in sales, Michael Powell didn’t think it was prudent to expand right now.

My first thought was, what bad news. Think of all the people who would have benefited from the jobs created: the architect, the builder, the banker, etc. But then I realized it’s not such a bad idea for Powell’s to think about better ways to use the space it has and support sustainable growth. Maybe it means more job security for the people already employed there if they have to do more with less. And taking a conservative approach sets a good example for future generations of the Powell family members who hope to continue running a successful business.

If I had taken the news on face value, I would have run the risk of believing a partial truth, that is, just one view of the situation. But if I consider the same situation from different viewpoints, I can often find underlying benefits.

It also helps to seek out good news in the midst of all the dire reports about the economy. One such example is the article I’m including here, “Four Reasons Why Ford May Be the Company of the Future,” by Tony Schwartz, president of the Energy Project.

“If you could look inside the inner sanctum at Ford, what would you expect to see? Anxiety? Panic? Despair?

“The economy, after all, is getting worse not better. Monthly car sales in the U.S. have continued to drop precipitously. Ford has lost market share during the past year and reported $5.9 billion of losses in the last quarter of 2009.

“But if you spend a day with CEO Alan Mulally and his top executives, as I did recently, what you discover is a group of people who are laser-focused, hopeful, proud and incredibly passionate about the mission they’re on—even without retention bonuses or long-term incentive plans.

“Here are the four reasons I believe Ford is modeling how companies of the future ought to operate:

“1. Creating value by valuing people. Alan Mulally is fiercely realistic about the steep challenge Ford faces, but he’s infectiously upbeat about their ability to meet it, and he makes the people around him feel good, including about themselves. He truly understands that only positive emotions fuel sustainable high performance and that the more valued people feel, the more they’re freed and inspired to create more value.

“2. Transparency rules. My colleague Annie Perrin and I began our day at Ford at 8 a.m. by attending Ford’s weekly Business Plan Review, which includes all of its senior executives around the world. Outsiders are regularly invited to observe the meeting. Every executive reports any new information that might influence Ford’s overall revenue projections, or any other part of its plan. Mulally operates on the assumption that the truth will set you free, even when it hurts.

“3. Personal responsibility. The day we were there, one Ford executive described a significant shortfall on a particular projection. It was the sort of acknowledgment that might have prompted high drama in many boardrooms. In this case, the executive simply went on to list the ways he intended to address the shortfall over the coming days and invited other suggestions. No energy was wasted in wringing hands or avoiding responsibility or assigning blame. The focus was entirely on solutions.

“4. A mission worth believing in. Mulally believes that ‘to serve is to live,’ and he has rallied the notoriously factionalized and siloed Ford around a shared mission that is simple and compelling: make Ford the leader in quality, safety and fuel efficiency.

“Public opinion may not have caught up yet, but the company has made significant progress on each of those fronts. Consumer Reports last month recommended 70 percent of Ford’s vehicles, for example, versus 17 percent of GM’s and none of Chrysler’s. Ford’s cars have significantly improved in reliability, and the company has an aggressive commitment not just to hybrids, but also to plug-in electric cars and to equaling or exceeding its competitors in fuel efficiency in all classes.

“In the midst of a perfect storm, Mulally has created a culture in which his team is working together closely to create a new kind of company. When the economic clouds finally do part, these executives have a shared conviction that they’ll emerge, along with Toyota and Volkswagen, as one of the three truly global automobile companies.

“I’m not about to bet against them. I haven’t owned an American car in 20 years, but after a day hanging around Mulally and his team, I intend to buy a high-mileage electric Ford as my next one.”

This article encouraged me because, in the midst of great challenge and adversity, a car company executive is rallying his troops and making smart business decisions to accomplish a mission that will benefit many people. He’s using his motto “to serve is to live” as a way to conduct his life with integrity and meaning.

Your challenge this week is to find ways to think positively about what’s happening economically by seeking out optimistic ways to interpret difficult situations. Perhaps you can’t hire someone for a new position but have to think of new ways to train your existing workforce so they work more efficiently. Maybe you plan a celebration at work or at home and think of more creative ways to make it happen, like having a potluck. I have been creating new payment arrangements with some of my clients to make it easier and more equitable for both of us during these lean times. Think of giving your people a mission that’s simple and easy to believe in, something that will allow their passion and commitment to transform much of what is negative into a positive.

As my grandmother used to say, “Try turning lemons into lemonade.”

Have a good week,

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2009 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

The Importance of Rigor and Relationship In Management

Good day, team,

Last week I visited my father at his new residence, an upscale assisted living center called Falmouth by the Sea, in Falmouth, Maine, on the Atlantic Ocean. I could write extensively about my experience of the place, the situation my father is in, and my overall impressions of what happens to people who grow old and infirm and end up in these kinds of facilities, but honestly, I’m still digesting much of what I experienced. Perhaps some of my impressions will make it into future challenges.

That being said, a column I read in the New York Times yesterday got me thinking about my father and one of the gifts both my parents gave me as a child. The title of the piece is “No Picnic For Me Either” by David Brooks. You may recognize that phrase, since it is attributed to Barack Obama’s mother. Evidently, the young Obama was struggling in school, and his mother decided to wake him up at 4:30 a.m. to tutor him. When he complained about getting up so early in the morning, her comment was “This is no picnic for me either, buster.” Brooks points out the two traits in this scenario that are necessary for academic success: relationship and rigor.

This anecdote reminded me of my father and the kinds of sacrifices he and my mother made in raising my sister and me. I look back now and see that the quality of the relationship they had with us and the rigor they put us through helped us to value the results that come from working hard and challenging ourselves. We were encouraged to make a contribution to the greater good, and my parents tried to set an example by doing the same in their own lives.

I recall my father driving many hours to some historical spot in New England, while my sister and I complained bitterly in the back seat, wanting to be anywhere but in a hot, muggy Plymouth station wagon, searching for the exact spot where some historical battle had taken place that was key to this country’s success in winning the Revolutionary War.

Once Dad found the spot, he stood on the grassy knoll in his Bermuda shorts, black socks and wingtip shoes and narrated the story of what had happened there and why it was so important in winning our freedom from the British.

I can still hear him say, with great passion, “Just think about it: Right here, our soldiers pushed the British back and held their position. If it hadn’t been for that resistance, we might not have the right to vote!”

We thought he was weird back then. We rolled our eyes as he spoke and hoped we could soon drive to the nearest ice cream parlor for some relief. But years later, when I was sitting in a history exam, it was that particular battle that I wrote about, with so much eloquence I got an A for my final grade. At that moment, I greatly appreciated my father’s rigorous efforts to try to teach my sister and me experientially, rather than just telling us to read the next chapter in a history book.

My experience in coaching and training has taught me that relationship and rigor are fundamental to the success of anyone’s personal and professional development. Many managers insist that their team members attend training, but if the managers don’t create a strong relationship with them and have a rigorous way of helping them apply that training in their day-to-day jobs, the training is lost and the dollars misspent.

Your challenge this week is to focus on creating better relationships with your people and finding rigorous ways to help them engage more fully in their jobs. Part of this effort is letting people know that there are consequences to their actions. In my father’s case, he would often quiz us after one of our outings (over food, thank God) about what we remembered. The positive reinforcement we received from both of our parents when we came up with the right answer was reward enough. And, conversely, if we spaced out and allowed our bad attitudes to prevent us from paying attention, the follow-up conversation was not a fun experience, and we inevitably felt stupid and left out.

In working with team members, many rewards come from adding extra rigor to the way things get done. How about setting stretch goals for your team members and checking in with them each day to see whether they’re going above and beyond what’s normally expected? Maybe you create a competition so that people are rewarded for thinking of new ways to use a product or service. Perhaps it’s time to take them out of the office and engage them in a team activity so they come back the next day refreshed and willing to re-engage after having had a different way of connecting with each other.

In the end, working hard, being held accountable, and getting recognition for the results of that hard work make everyone on the team happy. But it’s an even more enriching experience if the people you work for take a passionate interest in you, and invest in your success by showing you how deeply they care about your continuous improvement. Statistics show that when times get tough, people naturally come together to help and support each other. The smart companies I work with are using our current economic hard times to strengthen their one-on-one relationships with their team members and putting more energy into challenging them to do a better job.

In the case of Obama’s mother, we see that she cared passionately about his future and was willing to make the extra effort to help him realize that future. She was also disinclined to put up with any of his bellyaching about it. I think that attitude served him well.

Have a good week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2009 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

Follow Your Bliss

Good day, team,

I’m reading a wonderful book, “The Three Marriages: Reimagining Work, Self and Relationship,” by David Whyte. Here’s a quote that best describes what the book is about.

“We have the remarkable ability as human beings to fall in love with a person, a work, or even, at times, an idea of ourselves.” He asserts that our current understanding of work-life balance is too simplistic. The ways in which we think about our work, relationships and inner selves seem to frustrate and exhaust us. Whyte argues that it’s impossible to sacrifice any one of these aspects of our lives without causing deep psychological damage and invites us to examine each marriage with a fierce but affectionate eye. He explores these three parts of our lives with profound observations and conclusions that I’m finding eye-opening and provocative.

The conclusion Whyte comes to in Chapter 6, “Opening a Tidal Gate: The Pursuit of Work Through Difficulty, Doubt and Distraction,” is at the heart of this week’s challenge. He writes, “In building a work life, people who follow rules, written or unwritten, too closely and in an unimaginative way are often suffocated by those same rules and die by them, quite often unnoticed and very often unmourned.”

This conclusion spoke loudly to me as a coach. Many clients have come to me for guidance in finding a life, as though they’ve lost the life they had; they tell me they can’t remember the last time they felt any joy in their lives or that they’re feeling a depression so deep they seem to be completely lifeless.

One man has asked me to share his story in hopes of helping others. When I began working with him, he was no longer able to get out of his recliner. That is, he had reached a point in his life where all he did was go to work and then come home and return to his recliner in front of the television. His wife served him his dinner there, and he slept in it all night. He was beginning to worry that he might wake up one morning and not be able to convince himself to go to work, that he might stay in his recliner 24 hours a day and one day not be able to get out of it at all.

When I asked him questions about his work, he would often say, “Well, I just fly under the radar. No one really notices me, and I just go about my business and always follow the rules. I don’t make waves, and people just leave me alone.” And when I asked him what made him happy, he couldn’t remember.

This experience is not as unusual as you might think. By living our lives without any real desire, the fire within us dims and, eventually, can go out. If we’re always following the rules and not allowing our imagination to challenge the status quo, we disengage and our lives become stale.

It took my client awhile to remember when he had last felt genuine joy and happiness. These memories had become locked up and hidden under layers of always being responsible and reliable, always doing the right thing. As we worked together, he began to remember the joy he experienced when he went fishing as a young boy. When he spoke about those days, tears formed in his eyes and a smile spread across his face. I could see his desire begin to reawaken his heart.

My client began to use his vacation days to go fishing. At first, he went by himself, but after awhile he began to invite friends and colleagues. After awhile, he brought pictures of the fish he caught to put in his cubicle at work. His wife started learning about fish preparation and wines that go best with certain fish dishes. He even made up a sign at work that read “Gone fishing” when he needed quiet, concentrated time in his cubicle and didn’t want to be disturbed. His colleagues laughed at his quirkiness, but they were happy to see him re-engaged and no longer depressed. My client began to connect his work, his relationship and his inner self around his love of fishing, and it reignited his joy in life.

Today, he is semi-retired. In the summer, he works at a children’s camp where he teaches the kids to fish. During the rest of the year, he writes articles for fishing magazines when he’s not out fishing himself.

Your challenge this week? Don’t be afraid to build a work life that includes those things that keep your inner fire alive. Maybe you haven’t spoken your mind lately and feel the need to disagree and have your views heard. Experiencing a moment of your own courage can light your fire in an instant. Perhaps you love flowers: Make sure you have them on your desk where you can see them each day. How about challenging yourself to use your creative imagination to improve a project you’re working on, or suggesting to your team members that you all try taking a different approach to solving a problem? How about allowing yourself to fail or to be wrong just for the sake of experimentation? If necessary, spend some contemplative time figuring out what used to make you really happy and try incorporating that into your daily schedule.

As a child, I used to spend many hours in the basement dancing to all kinds of music. I made up steps and tried them out. Sometimes I would just turn circles; other times I would pretend I had a handsome dance partner who whisked me across the floor. Now when I’m feeling depressed, I plug in my i-Pod headphones and dance a few steps to lighten my load. It always works, and even if people see me, they don’t seem to mind.

“Follow your bliss,” counseled Joseph Campbell. And I say, once you know what it is, find a way to live it.

Have a good week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2009 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

True Leaders

Good day, team,

At the end of last year, I received a holiday card from one of the people who helped redesign my Web site. Her name is *Lyza, and among her many talents, she is also becoming an accomplished printer. I don’t mean digital printing, I mean learning how to print on an old press using traditional printing methods.

The card she sent was an example of her most recent project, and what a gift it was! It was a pleasure to hold it in my hand: Beautifully printed words on a vanilla-colored hard-stock paper with a nice look and feel.
As I read the message on the card, I recognized it as the work of Lao Tzu. In case you’re not familiar with him, Lao Tzu is considered the father of Chinese Taoism. He lived in the 6th century B.C.E. and is the author of the Tao Te Ching (The Book of Changes). If you’re not aware of him, I encourage you to read some of his writings. They are filled with timeless philosophical messages and beautiful poetry.

The card read:

True leaders
are hardly known to their followers.
Next after them are the leaders
the people know and admire;
after them, those they fear,
after them, those they despise.

To give no trust
is to get no trust.

When the work’s done right,
with no fuss or boasting,
ordinary people say,
Oh, we did it.

Lao Tzu (Verse 17 from the Tao Te Ching)

This interpretation comes from Ursula LeGuin, a famous contemporary author who lives here in Portland.

I read the card and I must admit, at first, I didn’t completely understand it. I understood the part about trust and those two lines were printed in red, so they jumped out at me. But the first two lines still puzzled me. So I put the card on my desk in a place where I’d see it each day and decided to wait until I had some time to actually think about it.

Today, I had some extra time to reread the card, and I finally did understand the message. But I also had to ask myself if the first two lines were true. I thought about the people I’ve known in my life whom I consider true leader and it dawned on me that there is some truth to these lines. I wouldn’t go so far as to say that they were not known by their followers, but these leaders were known to people in much more subtle ways than you would expect. That is, they didn’t come across as “the boss,” nor were they heavy-handed in any way. They didn’t elicit fear from or intimidate team members, and they were often not the greatest salespeople in the room. They just had a way about them that made other people want to be around them. And they were really good at making decisions that enabled the entire team to be involved in the process. I don’t mean they always achieved consensus, but people wanted to participate with them in whatever they were doing. In fact, the more I thought about it, the more I realized that generally everyone who knew them wanted to be a lot more like them.

True leaders inspire people to want to work, to want to be better, to want to get involved. They have a way of increasing our desire to be more than what we are, and they show us what we can become. If they do this in such a way that, in the end, the team gets the credit, then everybody comes out on top.

Your challenge this week is to identify what leadership qualities you have and how your qualities benefit others. If you’re in a leadership position, how would the people who report to you describe you? Would they say that they fear you? Or maybe they would say that they admire you. Do you trust the people who work for you? Do you trust the people you work for and with? Do you notice that when you don’t trust people, they’re leery of you as well? How often do all the team members feel that they’ve been an integral part of your company or project’s success because, as their leader, you inspired them to fully engage?

This week, try focusing on your leadership qualities and skills. Find out how much of the work is about you and how much is about the team. Be honest with yourself. Try moving out of your comfort zone by trusting people you’re not exactly sure about and see if it helps the relationship you have with them. I think we can all strive, as Lao Tzu said, to feel that sense of mutual success “When the works done right, with no fuss or boasting.”

Have a good week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2009 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

* Many thanks to Lyza Danger Gardner with Cloud Four for sending me the card and inspiring me to write this challenge. To see the card, click on this link: http://flickr.com/photos/lyza/3105948822/in/set-72157607176565799/.

Buddha and The Ginger Jar – Who’s Responsible?

Good day, team,

The following story is one of my favorites. I don’t know where it came from, and I can’t remember who told it to me, but I often find myself relating it to my clients, friends and family. The story describes a good lesson about who’s responsible that is your challenge this week (it’s a bit lengthy so give yourself some time to read it).

Once upon a time, there was a Buddhist monk who lived in the monastery of the great Buddha. He had lived there for 15 years, and in that time he was privileged to be taught directly by the Buddha, whom he had grown to love as his teacher, his friend and his master.

As was the case with all monks who lived with the Buddha, after a period of time, this monk had students of his own. He was responsible for teaching his students the Buddha’s teachings and for encouraging them to put into practice what they learned.

One day, the monk found himself knocking on the door of the Buddha’s room, in hopes of gaining an audience with him. He stood there with a worried expression on his face, wondering how he would say what he had to say to his teacher. After a few moments, the monk heard the Buddha say, “Come in,” and so he entered.

The room was dimly lit with butter lamps, and the scent of incense wafted up to the wooden rafters of the small and sacred space. The monk approached the Buddha in his most respectful posture, with his eyes downcast and his hands clasped in front of him. The Buddha’s face brightened into a broad smile as the monk came forward.

As the monk knelt in front of the Buddha, he looked at the Buddha’s face and could not hide how troubled he was. This concerned the Buddha, and he asked the monk, “My son, you look so sad and worried, what troubles you?”

With a sorrowful voice, the monk replied, “Dear Master, I have come to tell you that I must leave the monastery because I have failed you.”

The Buddha looked surprised and asked, “What has happened that would make you think so?”

“I have been your faithful student for many years, and in that time I have partaken of your wonderful teachings and friendship. In doing so, it has been my responsibility to impart to others what I have learned from you to carry on your teachings. I have worked diligently over the years with my students to do that. But in one case, I have failed miserably. One of my students seems to be sincere and hard working much of the time. He meditates regularly, attends to his duties in the monastery kitchen, and even helps the other monks when they don’t understand some of the teachings. He has a loving nature and is very smart. But just when I think he has been doing all the right things, I discover that he has gone into town and been found drinking with the townspeople, playing cards late into the night and even visiting the house of prostitution on occasion. When he returns he asks nothing but forgiveness and swears that he will not do these things again, but it has happened four or five times now, and I don’t see any way to help him change his ways.

“At first, it made me angry, and, although I forgave him, I resented his behavior. But then as I worked to feel compassion for him, I realized that it was really not his fault at all but actually my fault that he was prone to these indiscretions. He is in my keeping, and I have failed him. Worse than that, I have failed you by not being able to prevent him from veering off his spiritual path. So I finally realized that he would be better off with someone else as his teacher and I must leave this holy place, since I have not been able to carry out my greatest responsibility as your devoted student. ”

The Buddha looked upon the monk with great compassion. He could see that the monk was in great pain and that coming to this decision had been extremely difficult for him.

The Buddha reached behind him where a small ginger jar was resting on his tea tray. He picked up the ginger jar and held it out to the monk.

“Take this ginger jar,” he said, “and for three days do your most earnest and devoted work. Fast, meditate and serve your fellow monks, and when three days are done, return and give the ginger jar back to me.”

The monk’s expression immediately changed to reflect his feelings of hope and salvation. Was it possible that he might be able to stay if he was able to do what the Buddha requested? There must be some magic to what the Buddha was asking, some kind of absolution that would occur if he did all the right things over the next three days, so that he could stay and continue to live the life he had grown to love so much. Perhaps by doing these things, his student would see how important it was to be perfect in one’s behavior and would change his ways as well. Whatever the solution was, the monk was relieved to think that by doing what he was asked to do, all would be well.

He eagerly stood, took the ginger jar from the Buddha and bowed to him, while exclaiming how grateful he was for the Buddha’s compassion. As he exited the room, he looked to the next three days as his opportunity to redeem himself and left the Buddha with hope in his heart.

For the next three days, the monk did all of his best work. He fasted, he meditated twice as much as usual, he offered his assistance to his fellow monks and even went into town with his begging bowl and shared what he had been given with some of the town’s poorest. At the end of three days, he felt purified and hopeful that upon hearing that he had done such good work, the Buddha would assure him that he could stay at the monastery and that his student would no longer behave badly.

He returned to the Buddha’s doorway on the morning of the fourth day and knocked.

“Come in,” said the Buddha.

The monk entered the room with a large smile on his face, holding the ginger jar tightly to his chest. He approached the Buddha with a renewed vigor, and as he sat across from his teacher, he carefully put the ginger jar in front of him, and bowed his head respectfully.

“My son, have you done as I asked you to do?” the Buddha inquired.

“Yes, Master. I have fasted and meditated. I have helped my fellow monks and given my offerings to the poor. My heart is cleansed with love and compassion. And I am returning the ginger jar to you, as you asked me to.”

The Buddha smiled. He said to the monk, “Give me the jar.”

The monk reached down, picked up the jar and handed it to the Buddha.

But the Buddha didn’t take it.

The monk was puzzled. He held the jar out even closer to the Buddha, but still the Buddha wouldn’t take it. The monk thought, oh dear, perhaps I have done this wrong. Did I hear his instructions correctly? He asked me to return the jar after three days of doing my best work, and I am doing what he asked. But he is not taking the jar.

The monk became more and more uncomfortable as the moments passed and still the Buddha did not take the jar. After some time, the monk stood up and walked backwards to the door. Perhaps he had come into the room with too much pride in all the work he’d done. I know, he thought, I’ll go out and try again, this time with the right amount of humility. He quickly exited the room, stood on the other side of the door for a moment to collect himself, and knocked again.

“Come in,” said the Buddha.

This time the monk entered the room with his eyes downcast and his head bowed in reverence to his master. He clasped the jar to his chest as he slowly made his way across the room and knelt in front of the Buddha, carefully making sure that his head was below that of his master as he sat on the floor.

The Buddha again said, “Give me the jar.” And the monk complied.

But again the Buddha would not take the jar, and the monk was even more puzzled as he sat holding the jar out in front of him without a response from his teacher.

Smalls beads of sweat began to gather along the brow of the monk’s forehead as he struggled to figure out what he was doing incorrectly. After some time, he again rose and hurriedly exited the room. Standing now on the other side of the door, the monk desperately tried to figure out what he was doing wrong. All was at stake here, and, although he thought he had done what was requested of him, something was obviously not right, because the Buddha was not taking the jar.

As he thought upon this, he suddenly realized what the Buddha was trying to teach him. A small tear fell down his cheek, because the realization greatly saddened him. But he was also grateful for the clarity it brought. Now, he knew what he had to do.

He knocked one last time on the Buddha’s door.

“Come in,” said the Buddha.

This time, the monk entered the room on his knees. He wanted his master to know that even though he was not worthy of staying, he loved the Buddha more than he could say and that whatever humility and respect he could show him was the least he could do. He approached the Buddha and set the jar down in front of him.

With bowed head and tears in his eyes, he said to the Buddha, “Dear Master, I now understand why you would not take the jar. You are trying to show me that I cannot do the simplest of things. Just as I cannot teach my student. I was too prideful in thinking that I had done all that you asked me to do with great success for three days. And then, the simplest thing you requested of me—asking me to take the jar, keep it for three days and afterward return it to you—I could not do. With this simple jar, I have seen the great lesson you are trying to teach me. I am not worthy to be your student, and I must leave. Thank you for all that you have given me and for using a simple ginger jar to show me that I am not worthy to stay.”

The Buddha sat silently. After a few minutes, he said to the monk, “Give me the jar.”

The monk was beyond reasoning and picked the jar up to hand it to the Buddha without any thought in his mind about what any of it meant. He was broken-hearted that this might be the last time he would be in the presence of his master.

Still, the Buddha did not take the jar, but this time, he asked the monk a question. “Tell me dear, monk, if you hand me the jar, and I don’t take it, who does it belong to?”

The monk sat with the jar in his hands, wondering what the Buddha was asking him. After a few moments of confusion and frustration, the monk realized that he was still sitting there holding the jar.

“I guess it belongs to me,” replied the monk.

The Buddha smiled. “Yes, the jar belongs to you. And just as it is when your student brings you his bad behavior and his apologies, if you don’t take them, who do they belong to?”

Suddenly, the monk looked at the ginger jar. If the Buddha didn’t take it, it still belonged to him. And if he didn’t take his student’s indiscretions, they didn’t belong to him either, they belonged to his student.

A smile broke out on the monk’s face. Tears of joy replaced those of sadness. He understood that he didn’t need to leave the monastery, his teacher and his friends. And he didn’t need to take his student’s problems, his bad behavior and his apologies. All of that belonged to the student, not to the monk. If the monk took them from the student, he was not only doing a disservice to himself but also preventing the student from taking responsibility for himself.

The Buddha said to the monk, “Take this ginger jar back to your room. Place it where you can see it each day to remind you. We do not do ourselves or anyone else a favor by taking on what is theirs. Each is responsible for his own.”

As the monk left the room, he hugged the jar closely to his grateful heart.

Your challenge this week? Examine who brings you jars full of their stuff for you to fix, excuse, hang on to or take ownership for. Ask yourself, does this really belong to me, and if I take it, does it prevent this person from dealing with what is really his or hers to begin with? Do I really want to take this on if it doesn’t belong to me in the first place? Remember the ginger jar.

Have a good week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2009 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

Words of Wisdom – Desiderata

Good day, team,

Today’s challenge comes from one of my favorite writings, “Desiderata,” found in old Saint Paul’s Church, Baltimore, dated 1692; it is attributed to Max Ehrmann.

In rereading it, I am awed by its timeliness. There is much wisdom here and, once you’ve read it, you may choose any one of a number of suggestions it makes as your challenge this week. For me, I am choosing the sentence that reads, “Speak your truth quietly and clearly and listen to others, even the dull and ignorant: They too have their story.”

“Desiderata”

“Go placidly amid the noise and haste and remember what peace there may be in silence. As far as possible without surrender, be on good terms with all persons. Speak your truth quietly and clearly and listen to others, even the dull and ignorant: They too have their story.

“Avoid loud and aggressive persons: They are vexations to the spirit. If you compare yourself with others, you may become vain and bitter, for always there will be greater and lesser persons than yourself. Enjoy your achievements as well as your plans.

“Keep interested in your own career, however humble: It is a real possession in the changing fortunes of time. Exercise caution in your business affairs, for the world is full of trickery. But let this not blind you to what virtue there is; many persons strive for high ideals, and everywhere life is full of heroism.

“Be yourself. Especially, do not feign affection; neither be cynical about love, for in the face of all aridity and disenchantment, it is perennial as the grass.

“Take kindly the counsel of the years, gracefully surrendering the things of youth. Nurture strength of spirit to shield you in sudden misfortune. But do not distress yourself with imaginings. Many fears are born of fatigue and loneliness. Beyond a wholesome discipline, be gentle with yourself.

“You are a child of the universe. No less than the trees and the stars, you have a right to be here. And whether or not it is clear to you, no doubt the universe is unfolding as it should.

“Therefore, be at peace with God, whatever you conceive him [or her] to be, and whatever your labors and aspirations in the noisy confusion of life, keep peace with your soul.

“With all its sham, drudgery and broken dreams, it is still a beautiful world. Be careful. Strive to be happy.”

Have a good week!

Kathleen

Having the Courage to Do What You Believe Is Important

Good day, team,

Two messages have come through to me loud and clear this week. One comes from our new President-elect, Barack Obama: “Yes, we can.” The other comes from Steven Spielberg: “I wonder if I can do that? I wonder if they will let me do that?”

Both of these sentiments inspire me. In the first case, regardless of political affiliation, most of us never thought an African American would be elected president in our lifetimes. It required great courage and hard work on the part of Obama as well as his supporters to make this a reality. No one can deny that he had a vision which became a reality because he did not say maybe. He did not say it would be great if we could do this. He did not say maybe in the future some time. He said, “Yes, we can. Now is the time.” And so this week those statements and his vision have come true.

Steven Spielberg’s comments come from a speech he made last weekend at the Golden Globe Awards when he received the Cecil B. DeMille award for his major contributions to film. Spielberg has been making films for 40 years, and from “Jaws” to the current Indiana Jones film, he has influenced generations of people with his cinematic talents and creative explorations in motion pictures. In his speech, he mentioned that every time he starts to work on a new film, the thought occurs to him, “I wonder if I can do that?” Could he make a shark look so lifelike on film that it would not only send chills up the spines of the audience in the theater, but would also make anyone who’d seen the film think twice before swimming in the ocean? Spielberg had to go way beyond what anyone else had done with a camera to make the shark in “Jaws” so lifelike. The question he asked himself propelled him to go beyond what had been done before. In the beginning of his career, the question “I wonder if they will let me do that?” meant that he had to challenge the status quo in order to experiment with new techniques and innovations in film making.

In both cases, I am inspired by the courage of these men to never stop striving to make their dreams come true. And, more important, I am inspired by their ability to see that the present moment is the right moment. Spielberg didn’t wait for someone’s approval to experiment, and he seized the moment to make his dreams come true on film. Obama told us that we can’t wait to deal with the environment, health-care system and current financial conditions and that he is the best person to lead us during these tough times. The time is now, and, yes, we can deal with these issues.

By embracing what the present moment brings, these men bring us into the moment, too. It’s inspiring to watch people recognize what is directly in front of them and then have the courage to be open-hearted and courageous enough to deal with it. This balance between living your dream and being present enough to take advantage of what’s actually happening in the moment is an unbeatable combination.

Your challenge this week is to focus on that thing you want to do, recapture that dream you talked yourself out of years ago, allow yourself to say, “Yes, I can do that.” Challenge yourself to put a stake in the ground by making your vision a reality and having the courage to do something you really believe in. Don’t let fear of failure stop you from sticking your neck out and pushing yourself beyond your current limitations. Don’t let other people determine whether or not you realize your dreams. Have the courage to believe in yourself and the people around you to seize the moment and make your dream happen.

Johann von Goethe wrote, “Whatever you can do, or dream you can, begin it. Boldness has genius, power and magic in it. Begin it now.”

Have a good week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2009 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

Unconventional Wisdom In A Downturn

Good day, team,

Last month, I worked with a client and his team at an off-site meeting in California for two days. I’ve been working with individual members of the team since last April, so I was glad to have the chance to work with them all together. At lunch on the first day, a group of us were talking about current economic conditions and how difficult it was to get people to make decisions or commitments. There’s a prevailing attitude that we haven’t hit bottom yet and, given that thought, many find it hard to commit to projects and expenditures.

At some point, one of the team members turned to me and asked, “Well, isn’t this downturn in the economy affecting your business? I mean, it seems like most people see coaching and the development of their team members as a ‘nice to do’ rather than a necessity, and in the current state of things, we keep getting the message that unless it’s absolutely critical, we can’t do it.”

I replied that yes, some clients were cutting back, but others—like his boss— believed that now was the best time to help people enhance their skills and focus on their development. As his boss had said to me, “I want to take this time to concentrate more on helping my people develop personally and professionally. Frankly, we never have the time to do this when things are going really well. We don’t have the luxury of thinking about our own development when we’re busy just trying to keep up with supporting the business.”

I was impressed with my client’s ability to continue to see the value of professional development and for taking advantage of a slowdown in business to invest in his team. Synchronistically, as I traveled back to Portland, I picked up the December 2008 issue of the Harvard Business Review at the airport and randomly opened it. An article titled “Unconventional Wisdom in a Downturn” asked, “What best practices challenge the conventional wisdom about what to do in a downturn?”

Here are the answers to that question from the Harvard management team members who oversee the publication’s blog:

1) Protect strategic expenditures: Many executives react instinctively during economic slowdowns and cut discretionary spending across the organization. This slash-and-burn response is a big mistake because it fails to make the distinction between short-term operational and long-term strategic programs. Their attempts to cut fat and waste often slice into newly growing muscle, bone and tendon. The Harvard blog at harvardbusiness.org offers great suggestions for helping companies preserve and strengthen their strategic programs.

2) Dial down the stress level: The knee-jerk response in an economic downtown is to wring greater productivity out of people and to make them work harder for less. This just fuels resentment and burnout. A smarter approach is to be more open with employees about the business problems you face and invite them to be part of the solution. The bloggers also suggest encouraging your employees to meet critical needs in other parts of their lives so that there’s a recognition on everyone’s part that we’re all in this together, supporting each other.

3) Use downtime to enhance skills: A downturn represents an opportunity to learn something new, or to unlearn what’s become obsolete. Often managers say, “Are you kidding? When times are tough, professional development is a luxury.” Not so. Often that’s precisely when there is enough breathing room in the daily work flow to give people a chance to better themselves. Such professional development pays off most with employees whose team skills are poor but whose impressive individual performance precludes letting them go. They have already shown the level of commitment that makes them hungry for new skills and professional development. A small investment in them pays off hugely when you teach great individual performers to collaborate more effectively and the overall organization gets the message that, even in a downturn, your people are your greatest competitive advantage, so you’re more than willing to invest in them.

4) “Give me the ball” is the wrong answer: It’s no surprise that during troubled times many leaders believe it’s their responsibility to call the shots and personally execute the plays. The instinct to drive greater control is predictable. But in doing so, they end up hogging the ball instead of tapping into ideas and opening up to the team’s view of how to make the next best play. The article encourages people to take this time to ask great questions, build trust within the organization and challenge the status quo. They encourage leaders and managers to share obligations broadly during downturns to give their people more opportunities to become spontaneous and innovative. Don’t be afraid to pass the ball.

5) Discounts can be dangerous: During hard times, companies often rush to reduce prices on products and services. But discounting has its perils. The price of something is often an important determinant of its perceived value. If you discount prices purely to boost sales, buyers may begin to question the value. Consider Abercrombie and Fitch, which lowered prices by roughly 15 percent during the 2000-2002 downturn. When the dust cleared, the company realized it had sacrificed much of the brand’s cachet and lost significant market share. Discounting is not a bad idea, but you want to stay away from eroding the value of your brand. Offering discount gas rather than discounting the car is one of the few good decisions Chrysler made last year. The discount didn’t devalue the company’s main product, it just encouraged people to buy the car for the benefit of getting cheaper gasoline.

I thought about these suggestions and realized that, overall, doing any one of them goes against the knee-jerk reaction we have to fear and uncertainty. It requires us to go beyond our instinct to control, to hoard, to protect, to withdraw and to fixate on what we lack rather than what we already have.

Your challenge this week is to think of ways in which you can take the above-mentioned suggestions and integrate them into your work environment. Try broadening your approach—rather than stifling yourself and others—by being more open and willing to share and collaborate.

Living our lives from abundance rather than scarcity is possible even in the most dire circumstances. Nelson Mandela has observed that his years in captivity taught him many things. Once everything had been taken away, he finally realized the importance of that which he could never lose: his ability to love, to share the little that he had, and to try to make the most out of each day as it came.

Have a good week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2009 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

The Benefit of Thinking Without Thinking – Trust Your Instincts

Good day, team,

It’s a new year and a good time to think about our resolutions and intentions for 2009. I must confess, I’ve given up on the resolution that I’ve repeated every January for the past 10 years. Each new year I resolve to lose 15 lbs. Alas, I weigh exactly what I weighed in 1999, according to an old health club application dated Jan. 6, 1999. So rather than resolve to do the same old thing that I can’t seem to do, I thought I’d try something new this year.

While I was talking with my editor yesterday evening on the phone, she told me about a recent incident in which she learned, yet again, about the importance of trusting her instincts. That struck a chord in me, and this year I’m resolving to trust my instincts.

When I got off the phone, I remembered several good examples of the benefits of trusting your instincts. Here are two of them:

One evening after work, my husband and I were driving into the city to meet some friends for dinner, traveling a busy city street with many stoplights. As we approached one of the intersections, a car from the other direction sped through at high speed, running the red light. If my husband had not slowed down and stopped, that car would have hit us for sure. We were both pretty shaken up, but continued on our way once it was safe enough to do so. After a long silence, I exclaimed, “Wow, what was that?” My husband replied, “I had a ‘blink’ moment.” He was referring to a book named “Blink” that he had just read.

“Blink: The Power of Thinking Without Thinking” is a 2005 book by Malcolm Gladwell in which he explores the power of the trained mind to make split-second decisions. He also talks about trusting our ability to do this, demonstrating that we miss many opportunities by over-analyzing our thoughts and feelings.

Another good example occurred last year when I was working with a nonprofit to help them find a new executive director. There were some candidates whose resumes indicated they would be a perfect fit for the position, but my instincts told me that something about them wasn’t quite right. In a hiring situation, I try to remain completely open-minded throughout the process and give everyone an equal chance. But when my gut tells me that something is off, I have to dig a little deeper to find out why. In the end, my instincts were right, and as the candidates went through their interviews, those instincts proved to be accurate.

As a coach, I often find that people speak to me with two voices: the one I can hear with my ears and the one I can only hear with my heart. Sometimes a client will tell me something that is only partially true. The rest of the truth is unspoken, but something in me gets a message anyway. I recall one client saying to me, “Gee, I remember you asked me that question a month ago, and I guess I only half answered it. The truth is … .” In these moments I’m grateful for that little voice within me that knows, even though it has no intellectual basis for knowing.

Whatever your new year’s resolution, make it one that isn’t too hard to achieve. I have a feeling that this will be a challenging year for most of us, and setting resolutions that are too difficult to achieve will just tend to depress us. Trust your instincts on this one and listen to the little voice within you that already knows what you need to resolve to do this year that you can actually accomplish.

Have a good week!

Kathleen

Kathleen Doyle-White
Pathfinders Coaching
(503) 296-9249

© Copyright 2009 Pathfinders Coaching, Scout Search, Inc., all rights reserved.

The Benefits of Reviewing Your Year

Good day team,

Today is the winter solstice and as I look out my office window, I see a landscape covered in many feet of beautiful, white snow that has fallen on Oregon over the past few days. We don’t get too much of this stuff and so when we do, the city pretty much shuts down. A few inches of snow here and everything slows way down.

Snow has a silence about it that is like none other. It gives us an opportunity to stop all of our normal external activity and burrow inside of ourselves to listen to what’s going on in our interior world. Sometimes it’s quiet in there and often it’s not. But, I always see it as an opportunity to do a little soul searching when my regular life is interrupted and I get to sit and ponder. Nothing like a cup of tea and some introspection on a cold winter’s eve!

In that spirit, I offer you some good end-of-the-year questions to ask yourself as you gaze at the firelight and ponder this past year. These come from a post by Ariane de Bonvoisin on the Huffington Post. My husband was good enough to forward them on to me for this last Coach’s Challenge of 2008.

* What was the best thing that happened to me this year?
* What did I do this year that I’m really proud of?
* Who did I really help?
* Who do I need to thank and acknowledge for having been there for me?
* What are the top three lessons I learned?
* What increased my happiness and joy this year?
* What’s something I got through that was really tough?
* What did I avoid that I must pay more attention to in 2009?
* What character trait did I develop most this year?
* What new people did I meet that are now in my life?

“Some of these questions may take some time and thought to answer, and that’s OK. At the end you should be able to see that you’ve made some progress on at least one front in your life! Give yourself a bit of credit for that.”

I love that last sentence she wrote. Add a little bit of brandy to that hot beverage of your choice and give yourself some credit for all that you’ve accomplished this year. It’s been a doozy and we should all celebrate that we’re still here for each other.

I wish all of you Happy Holidays filled with light and love! Let’s all pray for more peace and prosperity in the coming year.

Kathleen

Note: I’ll be back with the first challenge of 2009 on January 4.