Author: Kathleen Doyle-White

September 12, 2005

Good day Team, The coach’s challenge for the week is about the 8 attributes of supportive communication. Please see below. They speak for themselves. 8 Attributes of Supportive Communication � Problem oriented, not person oriented – focus on how problems and issues can be changed rather than on people and their characteristics (“How can we […]

August 22, 2005

Good day, team, The coach’s challenge this week is about boosting your mental faculties. Sounds scary, doesn’t it? But the article “11 Steps to a Better Brain” (see link below) offers simple suggestions on how to do it. The article is rather lengthy, so here is a brief synopsis: It doesn’t matter how brainy you […]

August 08, 2005

Good day, team, The coach’s challenge this week is about paying attention to people. New studies have shown that customers who feel they get special attention from someone serving them are far more loyal to the company that employs that person. Even when customers have a problem that doesn’t get resolved, if they think that […]