Author: Kathleen Doyle-White

Good day team,

Good day, team, The title of this coach’s challenge could be “The Importance of Being Earnest.” Recently, in an attempt to upgrade my television service, I had the worst customer service experience I’ve ever encountered. Here are just a few of the low points: The customer service department was located in the Philippines, although it’s […]

Good day, team, This week’s challenge comes from an e-mail that a client* sent to me last week. Please have a look: Friday, Aug. 25, began a week-long celebration of people being kind to others. Born in 1988, Be Kind to Humankind Week is now 18 years old. The week is made up of seven […]

Good morning, team, This week’s challenge comes from a quote in one of my favorite books about management and leadership, “The One Thing You Need to Know,” by Marcus Buckingham: “Mediocre managers play checkers with their people (vs. chess). In checkers the pieces all move in the same way, whereas in chess all the pieces […]

Recently, a number of my clients have been asking me if I could send some of the challenge’s I’ve written in the past out to them again. This caused me to review many of the challenges I’ve written over the past two years. Here’s one I wrote 10/31/04 that I thought you might enjoy re-reading: […]

Good day, team, This week’s challenge comes from something my grandmother–Nana–used to say in response to a variety of circumstances. It’s a wonderful piece of wisdom and a reminder as well. Each summer my family and I would travel to Maine to see my grandparents. It was a long drive, so the first morning after […]

Good day, team, The coach’s challenge this week is about dealing with bullies in the workplace. First, let’s define what constitutes bullying behavior at work. Here’s the definition of workplace bullying from Wikipedia: Workplace bullying, just like childhood bullying, is the tendency of individuals or groups to use aggressive or unreasonable behavior to achieve their […]

Good day, team, In a recent off-site meeting, I was working with a team that made a commitment to each other. The commitment comes from an old Italian proverb that we translated to say: Honor when present. Praise when absent. Assist when necessary. Last week I talked with one of the managers on the team […]

Good day, team, The coach’s challenge this week could be called “checking in mid-year.” I often find that checking in with myself around June 15 is a good idea. It gives me a chance to assess my progress toward my personal and professional goals. Did I continue with the exercise and diet program I pledged […]

Good day, team, The coach’s challenge this week is about leadership. It’s been the topic of many of my conversations lately with clients. Here are some great words of wisdom on the subject. “Leadership” “Is it a title or an attitude? Is it about power or responsibility? Is it about those you dominate or those […]