What is active listening? These days, almost everyone in business is familiar with the idea of “active listening,” that is, listening for meaning, in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding. Take a […]
I thought a good way to start out this post would be to give you some useful information from an article a read recently in the Harvard Business Review. The name of the article is “Radical Change, The Quiet Way”, by Debra Meyerson. Here are some key points from the article. How do you bring […]
This post comes from a lovely little book called “Mocha with Max,” by Max Lucado. I hope you enjoy it! “Several years ago my daughter Andrea and I had a bicycle adventure. She had just learned to keep her balance on a two-wheeler and was ready to leave the safety of the front street […]
This post is about assessing your progress toward a goal. There is nothing more satisfying than deciding what you want to do, setting a definite goal for accomplishing it, and then meeting that goal.While we go through this process, however, we often stop to see how we’re doing. This analysis of how much progress […]
This post is about how we delivering the right message to each other. It’s what I call the ‘delivery sandwich’. We all know the shorthand of that: Good News/ Bad News/ Good News. Sandwich the bad news between two pieces of good news. Sandwich the weakness between two slices of strength. Sandwich the thing […]